Cancellation Policy

We understand that plans may change. Our rescheduling policy allows flexibility while maintaining operational efficiency.

• Rescheduling requests must be made at least 3 days before the original booking date
• New date must be within 30 days of the original booking
• Subject to availability of the requested new date
• No additional fees for rescheduling within the allowed timeframe
• Only one reschedule allowed per booking

To ensure fair access to our facilities and maintain operational efficiency, we have implemented the following no-show policy:

• No-shows will be charged the full rental amount
• Deposit will be refunded minus any administrative fees
• Future bookings may require full payment in advance
• Repeated no-shows may result in booking restrictions

We understand that emergencies can occur. In such cases, we may offer special consideration:

• Medical emergencies (with documentation)
• Natural disasters or severe weather conditions
• Government-imposed restrictions
• Other exceptional circumstances (at our discretion)

Please contact us immediately in case of emergencies, and we will review your situation on a case-by-case basis.

Our refund process is designed to be transparent and efficient:

• Refunds are processed within 7-10 business days
• Refunds are issued to the original payment method
• You will receive an email confirmation when the refund is processed
• Processing times may vary depending on your payment provider

If you need to cancel or reschedule your booking, please contact us:

• Email: bookings@coffeelab.com
• Phone: +971 4 XXX XXXX
• Hours: Monday - Friday, 9:00 AM - 6:00 PM GST

For urgent matters outside business hours, please send an email and we will respond as soon as possible.